Terms and Conditions

Terms and Conditions

1. Stag and Hen parties are strictly NOT allowed on Lower Mill Estate. The Holiday Makers group shall NOT exceed the number of beds available in the property and we reserve the right to evict any Holiday Makers if they are deemed to be a Stag or Hen Party or if the number of beds is exceeded by the number staying in the property. If such a cancellation is made the cancellation conditions as shown in this document apply and the full amount shall be retained.

2. Cancellations are not accepted and the full price will remain due. However, should it prove possible to re-let then a discretionary refund may be made. This will never be greater than 50% of the price.

3. The person signing the booking form is considered to be the contracting party and is responsible for the individuals or group actually occupying the cottage, including loss or damage to the cottage or its contents.

4. Bookings are not transferable and sub-letting is not permissable.

5. Whilst we do our utmost to provide guests with an enjoyable and satisfactory holiday this cannot be guaranteed. We also reserve the right in any circumstances to cancel your holiday, without giving reasons. In this unlikely event compensation is limited to the monies paid.

6. Every effort is made to ensure that all amenities advertised are available but no liabililty can be accepted for any omissions.

7. The accommodation must be vacated by 10am on the day of departure, and the equipment, furniture and premises handed over in as good a condition as they were when taken over. Any damage, loss or destruction shall be made good by the applicants who also undertake the tidiness and preservation of cleanliness of the goods and premises until handed over at the end of the booking.

8. The proprietors shall not be held responsible or liable for any loss or damage to valuables, personal property or any kind, motor vehicles, motor cycles etc or personal injury or death, direct or indirect, irrespective of how it was sustained, occasioned or caused to anyone of any age (including persons under 18 years) who is resident or invitee of the proprietors, whether caused by or resulting from any default, wilful act, negligence, omission, neglect or otherwise on the part of the proprietors, their servants or agents or any residents, guests or invitees.

9. It should be noted by parents of small children that the river is in close proximity to the cottage and this should be taken into consideration upon booking.

10. We regret that no smoking is permitted in the cottage, and if there is evidence to the contrary there will be a discretionary fee of £50 for any damage or cleaning that results from smoking.

11. In the unlikely event that you are disappointed with your holiday accommodation, you should make immediate contact us and we will make every effort to rectify the situation. If you are still unsatisfied you must put their complaint in writing no later than seven days after vacating the property and we will consider the complaint and make every effort to reimburse you accordingly with 14 days of departure.

12. English Law shall apply to all contractual obligations arising out of these booking conditions.

13. No commercial vehicles are to be parked on any of the sites overnight.

14. A bankers draft for £250 is needs to be presented on arrival which will act as security deposit which is fully refundable if no damage or problems occur.

15. Any disturbance (for example noise) which results in Estate security being called to the scene may result in a charge being made by the Estate Management. Estate Management will advise us of the problem and issue the charge. The charge shall be levied from the ‘Security’ Deposit.